Caroline, I saw that post also from the PH forums: http://phclients.com/forum/viewthread.php?tid=885…

I feel sad as well because Sharmaine cannot even tell her side because she's banned.

if you submit a review to Whoishostingthis.com,they will give you a $10 GoDaddy coupon. I had submitted a review about 1&1 hosting, not even knowing that and a few days later i got a coupon code via email. that's one renewal fee taken care of.

You didn’t research to find out about the company’s change of hands, because I don’t think there was ever a formal announcement. It was just done, without any feedback or heads up. I only learned through the forum that there was new management.

Lately Jonno has been a lot more decent. At first he was really rude and stand offish, lots of bad language. But now he seems more mellowed out. Like he realized ‘hey these are my clients, maybe I should go low key with the sh*t talking’. lol. It’s been a lot better lately, with the new rules Jonno has set up. And lately support has been more faster to resolve issues. He’s a busy guy. Understandable. Though if it were me, I wouldn’t have taken added responsibility if I didn’t have the time. But I am not Jonno & Jonno is an adult (i believe 20 something). Maybe he’s the type that likes to stay busy and productive (type a personality or something)…

There seems to be more tech support now. And with this pleasant change in attitude from Jonno, I think I’ll stick around with Parade a bit longer. I’ll give credit where it’s due- he’s done a lot better recently.

So now the mods are the issue. I’m betting that butthole reply you posted came from that ‘heart of pandora’ whatever chic, yah? Most (keyword most, not all) of them have their nose so far up Jonno’s butt I wonder when’s the last time they saw the light of day?. I don’t think Jonno needs his own version of the Red Guard to terrorize clients. I think they need to look up the word ‘moderate’ as they don’t seem to have a grasp of its meaning. What they seem to forget is I doubt Jonno is hosting anyone free of charge. People are paying and if they have an issue with a service, they have a right to voice their concerns. The forums are like some communist regime or something. It’s like they are completely oblivious that some people are resellers and lose money and clients when there is frequent downtime. I don’t know what alternate dimension they reside in, where it’s okay to ‘talk’ to people the way they do. In my family, I’ve often heard the yiddish saying “du kannst nicht auf meinem rucken pishen unt mir sagen class es regen ist” (translation: you can’t piss on my back and tell me it’s rain). Somehow that phrase just seems appropriate when discussing the mods.

Recently, I saw some of the replies Sharmaine sent me via Twitter posted on the forum and I was offended. Some of those were messages (although public) were sent to me, they had no right to do that to her, or me. It’s none of their business. If they want to hound you at the forums and not let you speak your peace fine, but they have no right to e-stalk. I’ve even seen one of th mods repy to someone’s myspace groups post, and the mod their told her right off, you’r not the mod here so back off. They do not, cannot, and will not moderate the entire WWW. I don’t know what illusion of grandeur they are under, but they need to snap out of it really fast. Sharmaine isn’t even on the forum, so why keep talking about her? Is their life seriously that lackluster? The reason people turn to blogs and twitter is because they can’t express their feelings on the forum without being dogged out,so it’s not a matter of ‘going behind PH’s back’. If you encounter a service that is unsatisfactory,the responsible thing to do is let others know so they won’t have to go through it as well. I bet in a few days your blog will be posted, so the mods can continue flinging feces. Must be nice to have so much freetime. Que sera, sera.

Anyways, sorry for the uber long post! I’m happy you were able to finally transition to the new host and I really hope your new hosting experience works out well. my first hosting experience (all the way back in 2001) was awful as well. It’s hard to find a reliable host with decent pricing. So I sincerely hope all your future online endeavors work in your favor!! And thank you for replying to all my U2′s @ Parade,btw.

Take care!
-Alicia